Who is eligible for the OnStar Guardian app?
Currently, the app is only available to select Members who own or lease Chevrolet, Buick, GMC or Cadillac vehicles. Click here to see if you are eligible.
FAQ
How does the OnStar Guardian app work?
By using the sensors in your smartphone, including the accelerometer, the app can detect when you are in a moving vehicle. When a crash is detected on an Android device, the app can automatically connect you with an OnStar Emergency-Certified Advisor, who can contact First Responders and your Emergency Contact. When a crash is detected on an Apple® device, the app alerts an OnStar Emergency-Certified Advisor, who will then call your smartphone, requiring someone in the vehicle to answer the call. Advisors can also contact First Responders and your Emergency Contact.
Enabling location permissions within the app allow an OnStar Advisor to identify your smartphone’s location and contact First Responders for help, even if you can’t ask for it.
What services are included with the OnStar Guardian app?
The Guardian app provides key OnStar safety services right on your smartphone, including:
- Mobile Crash Response
- Roadside Assistance
- Emergency Services, including 24/7 access to OnStar Emergency-Certified Advisors
The app also lets you invite up to seven loved ones to the “My Family” group. Everyone gets the safety services within the app as well as Location Status, which includes:
- Viewing one another on a live map
- Real-time location updates
- Ability to share location
- Cellphone battery life status
Why Does My Connection Sometimes Run Slow or Show That No Internet?
In some case you can ask why does my available 4G LTE Wi-Fi Hotspot internet connection sometimes run slow or show that no internet connection is available?
The coverage for the built-in Wi-Fi Hotspot depends on the wireless carrier network coverage. When you are in areas where coverage fluctuates, performance may be impacted. In a 2G-coverage area, the Wi-Fi Hotspot will not work. In a 3G‑coverage area, streaming data or video to your devices may result in the degradation of your service. View the coverage map.
Also, the vehicle ignition needs to be in the “Run” or “Accessory” position for the Wi-Fi Hotspot to be active.
What is the range for the available in-vehicle 4G LTE Wi-Fi Hotspot?
Connect your mobile devices to your 4G LTE Wi-Fi Hotspot and get a reliable connection up to 50 feet (15 metres ) from your vehicle.
How many devices can be connected to the available 4G LTE Wi-Fi Hotspot?
Up to seven devices can be connected simultaneously to the Wi-Fi Hotspot.
How much is Onstar Unlimited Data and Connected Services Plans Cost a Month?
The Unlimited Access Plan and the Unlimited Access + Safety & Security Plan bundle both offer unlimited data at up to 4G LTE speed. Visit Plans & Pricing for plan information. Data plans are provided by AT&T. You can purchase 4G LTE data through your Owner Center account or by pushing your blue OnStar button. Ask the Advisor to add unlimited data to your account. Get this plan at our lowest price ever — only $15/month plus tax — until 10/31/19.
$15 for a 30-day prepaid unlimited plan. The plan auto-renews every 30 days at the $15 price point until cancel.
Data Restrictions: After 22GB of data usage on vehicle Wi-Fi hotspot in a bill cycle, for the rest of the cycle AT&T may slow data speeds on vehicle Wi-Fi hotspot during periods of network congestion.
What Should I Do If I am Not Receiving Coverage In My Area?
Please call 1.888.4ONSTAR to talk with an OnStar Advisor about possible solutions.
What is OnStar doing to help ensure its customers receive the best possible coverage?
Through their partnership, their wireless carriers are committed to network improvements. They constantly monitor and optimize their networks to deliver the best possible wireless service.
What Factors Can Impact My Coverage?
There are cellular network limitations, including lack of coverage due to zoning issues with cellular towers, network interference, area population, and gaps in network coverage. There are also external factors, such as vehicle enclosures like parking structures or garages, construction, foliage, terrain, and building obstructions.
