Onstar Plans & Prices, Faqs, Discussion Forum
With the Guardian app, you and members of “My Family” can request Roadside Assistance while you’re traveling in any vehicle. Towing requests made through the Guardian app are an additional cost.
Roadside Assistance provided as part of the OnStar Safety & Security Plan is for a specific vehicle. Towing is included for that specific vehicle, when needed.
No. Members of “My Family” must have the app on their smartphone in order to get Roadside Assistance.
Yes. If you are an OnStar Member, you and any “My Family” member can get help using the Guardian app in any vehicle in which you are traveling.
Roadside Assistance provides you and any “My Family” member with help in any vehicle in which you’re traveling. Services include assistance when you need a jump start, have a flat tire, are locked out or run out of gas. Towing is also available at an additional cost. Pricing for towing will vary by your location and distance of the tow.
When a crash is detected, you will receive an automatic OnStar Guardian app notification on your smartphone. For Android devices, the notification will read: Connecting to an OnStar Emergency Advisor. A crash has been detected. For Apple devices, the notification will read: Crash detected. OnStar Emergency has been alerted. Additionally, on Android devices, you will hear an audible prompt notifying you that you are being automatically connected to an OnStar Emergency-Certified Advisor. On Apple devices, you will receive a call from the OnStar Advisor that you must answer.
Dialing 911 while you’re connected to an OnStar Advisor via the Guardian app may result in two calls being placed to 911 at the same time. This could cause confusion or a delayed response.
If you have an emergency and have not been connected to an OnStar Emergency-Certified Advisor, you should always call 911 directly. If you are unsure how to proceed, you can connect to OnStar using the red Emergency button in the OnStar Guardian app.
The Guardian app is designed to use your smartphone’s sensors to detect a crash and alert an OnStar Emergency-Certified Advisor. The Advisor will call your phone and contact First Responders and provide them with your location. For Android users, the app can automatically connect to an Advisor even if you can’t reach your phone.
No. The OnStar Guardian app is a new app that gives you access to critical OnStar safety services through your smartphone in any vehicle and virtually anywhere you or your loved ones go.
Once you’re logged into the Guardian app, it will remain active and functional until you log out, even if you close the app or when it’s running in the background.
If you don’t see notifications during your drive, you must enable notifications for the Guardian app in the system preferences on your device once the vehicle is parked.
If this action doesn’t resolve your concerns, please contact OnStar Technical Support at 1.877.558.8352. Please note that several device and app permissions are necessary for the Guardian app to properly function.