FAQ

No. The Guardian app needs a cellular connection in order to connect with OnStar.

Should you encounter an emergency requiring law enforcement, EMS, fire or other emergency services, always call 911 first.

No. The OnStar Guardian app is in addition to and an extension of your current OnStar services and can be shared with up to seven of your loved ones.

You may cancel at any time by pushing your blue OnStar button or by calling 1.888.466.7827. Deleting the app from your smartphone alone will not cancel your service.

Call the GM Connection Center at 1.877.558.8352 if you have questions or need to report an issue with the Guardian app.

The app is currently compatible with select Apple and Android devices (Android 7.0+ and above and Apple iOS 12.0 and above as of April 2020).

Compatibility: Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages: English, French, Spanish

Simply download the app on the App Store or Google Play.

Download on the App Store Or download from Google Play

Then log in using your myChevrolet, myBuick, myGMC or myCadillac mobile app or Owner Center login.

Can I use the same login information I use for the myChevrolet, myBuick, myGMC or myCadillac mobile app?

Yes. You can use your myChevrolet, myBuick, myGMC or myCadillac mobile app login.

If you have an existing GM Owner Center account, you can use your login for the Guardian app as well. It is not necessary to create a new Owner Center account for the Guardian app.

They maintain reasonable and adequate technical, administrative, and physical security and confidentiality measures designed to help protect your information from unauthorized access or acquisition. In an active emergency situation, Emergency-Certified Advisors may share your information, pursuant to the OnStar Guardian App Privacy Statement. Your information will only be shared with emergency service providers — such as law enforcement, roadside assistance providers and ambulance providers — in order to deliver related services. Consult the OnStar Guardian App Privacy Statement for more information.

Currently, the app services are available in the U.S. and Canada only, on select Apple and Android devices. OnStar Guardian app service coverage is limited and may vary with conditions and location. Additionally, service availability, app features and functionality can vary by device and software version.