What if I don’t know where I am?
Don’t worry—Onstar can still pinpoint your location and send help. When you push the red Emergency button, your OnStar Advisor can use GPS technology to locate your vehicle.
FAQ
What do I do if I’m in a crash?
If you’re in a crash, built-in sensors can automatically alert an OnStar Advisor and, with Injury Severity Prediction, the Advisor can help prepare first responders for the severity of the crash.*In certain collisions, an Advisor can be immediately connected into your vehicle to see if you need help, even if you can’t ask for it.
When should I push the red Emergency button?
- To request police, fire or medical help
- To report an accident
- To request help for others on the road
How do I access Emergency Services?
There are two ways to access Emergency Services 24/7:
- Push your vehicle’s red Emergency button
- Call OnStar at 1.888.4ONSTAR (1.888.466.7827) to reach an Advisor in an emergency
Does Automatic Crash Response call 911?
No. The service alerts an OnStar advisor who can connect to first responders.
When is Automatic Crash Response available?
OnStar advisors are available 24/7 to assist you.
Does Automatic Crash Response require an active OnStar service plan?
Yes. You must have the OnStar Safety & Security Plan.
What if my airbags don’t go off?
Automatic Crash Response is designed to still activate in the event of certain minor crashes, even if your airbags don’t deploy.
What if I don’t know where I am?
Using GPS technology, an OnStar advisor can relay your coordinates along with crash data (if available) to first responders.
What if I can’t speak?
Even if you can’t ask for help, an OnStar advisor will attempt to connect to your vehicle after a detected crash and contact first responders.