Onstar Plans & Prices, Faqs, Discussion Forum
The app is currently compatible with select Apple and Android devices (Android 7.0+ and above and Apple iOS 12.0 and above as of April 2020).
Compatibility: Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages: English, French, Spanish
Can I use the same login information I use for the myChevrolet, myBuick, myGMC or myCadillac mobile app?
Yes. You can use your myChevrolet, myBuick, myGMC or myCadillac mobile app login.
If you have an existing GM Owner Center account, you can use your login for the Guardian app as well. It is not necessary to create a new Owner Center account for the Guardian app.
They maintain reasonable and adequate technical, administrative, and physical security and confidentiality measures designed to help protect your information from unauthorized access or acquisition. In an active emergency situation, Emergency-Certified Advisors may share your information, pursuant to the OnStar Guardian App Privacy Statement. Your information will only be shared with emergency service providers — such as law enforcement, roadside assistance providers and ambulance providers — in order to deliver related services. Consult the OnStar Guardian App Privacy Statement for more information.
Currently, the app services are available in the U.S. and Canada only, on select Apple and Android devices. OnStar Guardian app service coverage is limited and may vary with conditions and location. Additionally, service availability, app features and functionality can vary by device and software version.
Currently, the app is only available to select Members who own or lease Chevrolet, Buick, GMC or Cadillac vehicles. Click here to see if you are eligible.
By using the sensors in your smartphone, including the accelerometer, the app can detect when you are in a moving vehicle. When a crash is detected on an Android device, the app can automatically connect you with an OnStar Emergency-Certified Advisor, who can contact First Responders and your Emergency Contact. When a crash is detected on an Apple® device, the app alerts an OnStar Emergency-Certified Advisor, who will then call your smartphone, requiring someone in the vehicle to answer the call. Advisors can also contact First Responders and your Emergency Contact.
Enabling location permissions within the app allow an OnStar Advisor to identify your smartphone’s location and contact First Responders for help, even if you can’t ask for it.
The Guardian app provides key OnStar safety services right on your smartphone, including:
The app also lets you invite up to seven loved ones to the “My Family” group. Everyone gets the safety services within the app as well as Location Status, which includes: