Onstar Plans & Prices, Faqs, Discussion Forum
Not all wireless carriers offer 4G LTE coverage. When you are in areas where the carrier’s coverage offers 3G or less, you may experience reduced performance or interruptions of your Internet service. Don’t worry, though, it’s not a problem with your hotspot and your service will continue like normal once you reenter an area with the required coverage.
In some case you can ask why does my available 4G LTE Wi-Fi Hotspot internet connection sometimes run slow or show that no internet connection is available?
The coverage for the built-in Wi-Fi Hotspot depends on the wireless carrier network coverage. When you are in areas where coverage fluctuates, performance may be impacted. In a 2G-coverage area, the Wi-Fi Hotspot will not work. In a 3G‑coverage area, streaming data or video to your devices may result in the degradation of your service. View the coverage map.
Also, the vehicle ignition needs to be in the “Run” or “Accessory” position for the Wi-Fi Hotspot to be active.
Connect your mobile devices to your 4G LTE Wi-Fi Hotspot and get a reliable connection up to 50 feet (15 metres ) from your vehicle.
Up to seven devices can be connected simultaneously to the Wi-Fi Hotspot.
The Unlimited Access Plan and the Unlimited Access + Safety & Security Plan bundle both offer unlimited data at up to 4G LTE speed. Visit Plans & Pricing for plan information. Data plans are provided by AT&T. You can purchase 4G LTE data through your Owner Center account or by pushing your blue OnStar button. Ask the Advisor to add unlimited data to your account. Get this plan at our lowest price ever — only $15/month plus tax — until 10/31/19.
$15 for a 30-day prepaid unlimited plan. The plan auto-renews every 30 days at the $15 price point until cancel.
Data Restrictions: After 22GB of data usage on vehicle Wi-Fi hotspot in a bill cycle, for the rest of the cycle AT&T may slow data speeds on vehicle Wi-Fi hotspot during periods of network congestion.
Please call 1.888.4ONSTAR to talk with an OnStar Advisor about possible solutions.
Through their partnership, their wireless carriers are committed to network improvements. They constantly monitor and optimize their networks to deliver the best possible wireless service.
There are cellular network limitations, including lack of coverage due to zoning issues with cellular towers, network interference, area population, and gaps in network coverage. There are also external factors, such as vehicle enclosures like parking structures or garages, construction, foliage, terrain, and building obstructions.
OnStar relies on wireless carrier partnerships and their cellular networks to provide coverage to our customers. Because of this, some vehicles and areas may be impacted by a loss of service, while others may benefit from expanded service.
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